This Privacy Policy explains how bjlive collects, uses, stores, shares, and protects the personal information of every player who accesses or uses the platform. We treat your data with the same seriousness we apply to game security and financial integrity. Please read this document carefully before creating an account or depositing funds.
Our Data Commitments
The following six principles underpin every data handling decision at bjlive. They are summarised here for quick reference — the complete legal text governing each principle is set out in the full Privacy Policy document below.
bjlive collects only the personal data that is strictly necessary to operate the platform, verify player identity, process transactions, and meet legal obligations. We do not collect data speculatively or build profiles beyond what service delivery requires.
bjlive does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Data shared with third parties is limited strictly to what is required for service delivery — payment processing, fraud prevention, and regulatory compliance.
All personal data transmitted between your device and bjlive's infrastructure is protected by TLS encryption. Sensitive data at rest — including identity documents uploaded during KYC — is stored using industry-standard encryption protocols with access controls limiting internal visibility.
bjlive respects player rights in relation to personal data. You may request access to the data we hold about you, request corrections to inaccurate records, or request deletion of your account and associated data — subject to our legal retention obligations — at any time by contacting support.
bjlive retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Transaction records are retained for the period required by financial compliance obligations. Account data is deleted following a valid deletion request and any mandatory hold period.
In the event of a data security incident that presents a material risk to player data, bjlive will notify affected players promptly and without undue delay. We maintain an incident response process designed to detect, contain, and communicate data security events in a timely and transparent manner.
Full Legal Text
Table of Contents
bjlive is an online gambling and betting platform accessible at bjlive.bio, operated for the Bangladesh market and directed primarily at adult players resident in Bangladesh. In this Privacy Policy, references to "bjlive", "we", "us", and "our" refer to the platform operator responsible for the collection and processing of your personal data. References to "you", "your", and "player" refer to any individual who accesses, browses, registers on, or uses the bjlive platform in any capacity.
This Privacy Policy applies to all personal data collected through the bjlive website and associated mobile web interface. It does not apply to third-party websites that may be referenced in passing — those sites operate under their own privacy policies.
When you register an account, use the platform, or contact our support team, you provide us with personal data. The categories of data we collect in this way include:
When you access the bjlive platform, certain technical data is collected automatically by our systems and third-party analytics tools. This includes:
In certain circumstances bjlive may receive personal data about you from third parties. This includes identity and fraud verification data received from KYC service providers, payment fraud signals from payment processing partners, and — where applicable — information from responsible gaming databases to verify self-exclusion status at the point of registration.
bjlive uses the personal data we collect for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, device data |
| Identity and age verification (KYC) | Registration data, KYC documents |
| Processing deposits and withdrawals | Financial data, registration data |
| Fraud detection and prevention | Financial data, network data, usage data |
| Responsible gaming monitoring and tools | Usage data, self-reported responsible gaming data |
| Customer support | Registration data, support communications |
| Platform analytics and performance improvement | Usage data, device data, cookie data |
| Legal and regulatory compliance | All categories as required |
| Promotional communications (where consented) | Registration data, usage data |
bjlive does not use personal data for automated individual decision-making or profiling that produces legal or similarly significant effects without human review. Responsible gaming monitoring flags are reviewed by a human support agent before any account restriction is applied.
bjlive processes personal data on the following legal bases:
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, maintain your session, and collect usage analytics. bjlive uses first-party cookies (set by bjlive directly) and may use third-party cookies (set by analytics or fraud-detection services operating on bjlive's behalf).
You may control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies. Please note that disabling essential cookies will prevent you from logging in and using the bjlive platform. Disabling analytics or fraud-prevention cookies may impair our ability to provide a secure and optimised service.
bjlive does not sell, rent, or trade personal data. We share personal data with third parties only in the following limited circumstances:
All third parties with whom bjlive shares personal data are required under their service agreements to maintain appropriate security and confidentiality standards and to use data only for the purpose for which it was provided.
Some of the third-party service providers used by bjlive — including cloud infrastructure providers, analytics platforms, and KYC verification services — may store or process data in countries outside Bangladesh. Where personal data is transferred internationally, bjlive takes reasonable steps to ensure that the receiving party maintains data protection standards that are consistent with the principles set out in this Privacy Policy.
These steps may include contractual clauses requiring the recipient to protect the data in accordance with applicable standards, or reliance on the recipient's participation in recognised data protection certification frameworks. If you have questions about the international transfer safeguards applicable to your data, please contact support.
bjlive retains personal data for as long as is necessary for the purpose for which it was collected, subject to the following guidelines:
Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
bjlive respects your rights in relation to the personal data we hold about you. The following rights are available to you, subject to applicable legal limitations:
To exercise any of the above rights, please contact support at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. bjlive will acknowledge your request within 3 business days and respond substantively within 30 days. Where a request is complex or numerous, this period may be extended by a further 30 days, of which you will be notified.
Please note that some rights are subject to exceptions. For example, the right to erasure does not apply where bjlive is required to retain data to comply with a legal obligation or to establish, exercise, or defend a legal claim.
The bjlive platform is strictly prohibited for persons under the age of 18. We do not knowingly collect personal data from minors. Age verification checks are carried out at account registration and may be repeated at withdrawal or following account activity flags. Where bjlive becomes aware that personal data has been collected from an individual who is under 18, that account will be immediately closed, all data will be deleted as soon as legally permissible, and any funds deposited will be returned to the originating payment channel.
If you believe that a minor has registered an account on bjlive, please contact support immediately at [email protected]. We take reports of underage access with the utmost seriousness and will act promptly on any credible report.
bjlive implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Notwithstanding these measures, no online platform can guarantee absolute security. bjlive encourages all players to protect their own account security by using a strong, unique password, enabling all available account security features, and logging out of their account after each session, particularly when using shared or public devices.
The bjlive platform does not contain outbound links to third-party websites. However, game content rendered within the platform is supplied by third-party game studios operating under licence. The game interfaces delivered by providers such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming are subject to those providers' own privacy frameworks. bjlive is not responsible for the data handling practices of third-party game providers beyond the contractual obligations imposed on those providers in their service agreements with bjlive.
bjlive reserves the right to update this Privacy Policy at any time to reflect changes in our data handling practices, legal obligations, or platform features. Where a material change is made, we will notify registered players via an on-platform notice or an email to the address associated with their account. The updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top of the document.
We encourage players to review this Privacy Policy periodically. Continued use of the bjlive platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not accept a revised Privacy Policy, you must cease using the platform and may request account closure by contacting support.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way bjlive handles your personal data, please get in touch with our support team using the details below:
Please do not include sensitive personal data such as your full payment instrument number or account password in any support communication. Our team will never request your password.
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